Tuesday, February 24, 2009

What is ITIL and its relationship to ISO 20000?

ITIL provides guidance & governance function on how IT services should be run to support business & help business achieve their goals. ITIL stands for Information Technology Infrastructure Library also ITIL certifications are available for individuals but until recently there was no way for an IT organization to prove that it is working along the ITIL recommendations.

The ISO 20000 standard was conceived to fill this gap. Initiated by the two organizations itSMF and BSI (British Standard Institute), it is modeled upon the principles of ITIL and for the first time offers IT organizations the possibility to have their IT Service Management certified.

In contrast to the ITIL books, ISO 20000 does not offer specific advice on how to design your processes. It is rather a set of requirements which must be met in order to qualify for ISO 20000 certification.

To see what ITIL is really all about click on video below: